Shipping Information

SHIPPING INFORMATION

Where Do We Ship Our Products?

We provide free shipping to the continental United States.For all other US regions ,Alaska, Hawaii, and Puerto Rico. The system calculates the shipping cost of these regions according to the products in the basket.

Custom Orders: Special items cannot be sent on the same day. Please allow 2-6 weeks delivery for most custom items. Delivery times also depend on the complexity of the product.

Please note: We cannot accept returns on custom goods.

Shipping:
Market shipping methods include; Fedex, USPS and various freight carriers.
On each product page, you can see how that product will be shipped.
Standard UPS Delivery rates will apply to most of the products we offer.
Shipping prices vary depending on product size, weight, shipping location, and service selected.
Freight Delivery is required for larger and oversized items and bulk orders. Rates usually make up 15% of the price of the goods.
Shipments over $150 will require signature confirmation at delivery.
When you order online, all shipping prices and charges will be listed.

International Orders: Orders shipped outside of the United States may be subject to destination country import taxes, customs duties, and fees. Fees for customs clearance must be borne by the buyer.

Shipping to Trade Shows, Hotels, or Temporary Locations: Exporting goods to trade fair, convention center, hotel etc. As such, it is possible to send it to a location offsite. Please call us to discuss shipping rules to commercial locations.

What To Do When A Shipment Arrives

Check and inspect the package (before the delivery driver leaves if possible). Before signing the delivery receipt, check for the correct number of packages and damage to the packaging, and note the nature and extent of any missing or damage to the documents you signed. For freight shipments, this will be a POD (Proof of Delivery).

You may only refuse delivery when there is obvious damage to the actual product. You must inform us immediately that the order has been rejected by calling Special Services at 1 855-478-0652 / 1 855-478-0363.

What To Do in Case of Damage
• DO NOT RETURN DAMAGED PRODUCTS. – Please examine all package contents for damages upon arrival.
• If compensation is found, the damage is within 3 working days. Report it to our Call Center at +1 855-478-0652 / 1 855-478-0363.
• Save the damaged shipping box (s) and internal packaging. Save the pallet / pallets for freight deliveries.
• For freight deliveries, you must give a note to your POD or the delivery paperwork explaining the external damage you have seen (or you can write the note “IN SUBJECT DAMAGE, MORE INSPECTION REQUIRED”). If additional insider damage is detected, claims will only be accepted when the paperwork is recorded, otherwise the carrier may refuse the claim.